Publications & Resources
Our faculty, students and researchers work together everyday to contribute to a better world by grappling with urgent problems we are facing in India. We conduct rigorous work to produce high quality learning resources and publications to contribute to public discourse and social change. Here, we feature a sample from our work for everyone to access. You can explore featured resources, policies, and the latest publications from the University.
To explore all the work of our University, please visit our publications repository.
University Working Paper Series
Exploring Beneficiary Awareness and Access to Grievance Redressal Systems in Government-Sponsored Health Insurance Schemes in Gujarat, India
in Azim Premji University

- Published
- Authors
Abstract
The Government of India launched Pradhan Mantri Jan Arogya Yojana (PMJAY) in 2018 to mitigate catastrophic out-of-pocket health expenditure. This government-sponsored health insurance scheme is implemented through six digital portals, including a grievance redressal system, with the involvement of multiple stakeholders. The grievance redressal mechanisms in PMJAY are aimed at ensuring access to information, contribute to the responsiveness of the scheme and safeguard it against any fraudulent practices.
As a pioneering effort, this research explores the role and experiences of grievance redressal systems by exploring the following research questions: 1) What are the processes of collecting and responding to grievances in PMJAY? 2) How is the awareness about the Grievance Redressal System among the beneficiaries?, and 3) What is the experience of beneficiaries of interaction with the Grievance Redressal System of PMJAY?
A cross-sectional descriptive study was conducted from January 2022 to August 2023 in Gujarat, using a mixed-method approach to data collection from various primary and secondary sources. The findings from the study show that multiple formal and informal channels are active with varying accessibility among the beneficiaries. A significant proportion of beneficiaries were unaware of their entitlements and grievance redressal mechanisms. Awareness was low regarding internet-based formal channels and communication through letters or emails.
The findings underscore the necessity for enhanced outreach efforts, using detailed information dissemination via print and outdoor media. Building trust in the grievance redressal system is essential to increase its use and demand among the beneficiaries. Insights from this study will be useful to strengthen the grievance redressal system of the PMJAY scheme or similar government schemes.
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University Working Paper Series
The persistent nucleus: atoms, power and energy policy discourse in the anthropocene
in Azim Premji University
- Published
- Authors
Abstract
Despite economic debacles, recurring “accidents”, reactor core meltdowns in Chernobyl and Fukushima and the cautious academic reflection it has engendered, civilian nuclear power continues to enjoy legitimacy in energy policy discourse. This may not be the case in all countries. But it is so in a number of influential states, such as, prominently, all the permanent members of the UN Security Council. Why does nuclear power persist in these and other key countries, such as India or Iran and Japan? How is it that economic costs, technology risks and weapons proliferation concerns point in one direction while energy policy and technology choice moves in the other? We suggest that for an important set of select countries this divergence can be ascribed to a “discourse of power” that is pegged to domestic concerns and, more importantly, to international relations. This discursive process constructs energy and material abundance as the cornerstone of social stability, political power and ultimately national sovereignty and geopolitical influence. The atom’s energy remains prominent in such imaginaries of abundance, more so in contexts of fossil energy insecurity and climate change. The questioning then of nuclear power by environmental and social concerns has to also question this discourse of power. The latter’s sanguinity vis-a-vis abundant energy needs to be problematised. This is not the case today in international relations. Practitioners focus on the consequences of environmental deterioration. The problem of climate refugees, for example. This paper argues that realist frames of power and self-interest in international relations be acknowledged explicitly as drivers of the discourse of power and in turn the socio-ecological consequences that ensue from this pursuit of cheap and abundant energy. To challenge nuclear power ultimately is to also challenge this medieval yet dominant norm of power play that pervades large swathes of international relations.
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